SUSTENANCE & SUPPORT

We focus on providing Sustenance & Support

When a company tries to bring out all its activities in-house, it happens upon higher expenditure- on everything from analysis and development to
marketing and implementation. These higher expenses have to be then approved on to the client.
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Where the company needs to focus its resources

Whereas self-sustainability is a quality of one’s independence, survivability applies to the future maintainability of one’s self-sustainability and indeed one’s existence. Many believe that more self-sustainability guarantees a higher degree of survivability. But just as many oppose this, arguing that it is not self-sustainability that is essential for survivability, but on the contrary specialization and thus dependence.

We provide the projects promptly

Our sustenance services help you to develop and bring-to-market stable releases. Our core sustenance services include:

  • Continuous maintenance: We assist you in offshoring the maintenance of your products. This not only reduces the cost of support, but also relieves you from mundane tasks, leaving you to focus on new features and market challenges.
  • Implementation services: We have set up and trained special implementation teams offshore, which are ready to be dispatched to global locations. When not involved in an implementation, the teams provide experience and knowledge, which can be leveraged for augmenting functional testing and support initiatives.
  • Improvements: We help you optimize product improvements and strategically align them with your business needs. Architecture, design, performance tuning, and documentation are some of the activities performed as part of this service.
  • Service pack and patch releases: We offer regular service pack releases and patch releases that are driven by business requirements.

We recognize that you are constantly facing challenges in supporting your product for different time zones and audiences. We understand these pressures and offers a wide range of product support services to enable you to focus on customer satisfaction, while reducing the cost of support and making it more widely available.

We provide remote hosted application management support for the hosted application deployments. We make sure that the applications of our clients are up and running on a 24x7x365 basis, with minimum downtime. Our support services include

  • Providing expert technical know-how
  • Resolving technical problems
  • Providing work-arounds for technical problems
  • Defect-fixing and releasing product patches
  • Remote and on-site support
  • Proactive support
  • Response-time driven support
  • Troubleshooting and continuing maintenance support

We ensure that Service Level Agreements for support are met through periodic monitoring and progress reviews.

Latest Technologies

There are many outsourcing providers today that invest money on world-class technologies, systems and people. Here is a clear case for comparative benefits.

Comfortable Services

These providers have obtained expertise working with many clients facing different difficulties. By outsourcing work to such providers, a company can accessibility.

Higher Expenses

When a company tries to bring out all its activities in-house, it happens upon higher expenditure- on everything from analysis and development to marketing and implementation.

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